Terms of use
Updated: October 26, 2026
KinHello helps family members stay connected while keeping personal choices intact. Please understand the service and its limits before using it.
Feature availability depends on your app version, personal permissions, family entitlements and device settings. Check the relevant status in the app.
1. About the service
KinHello is provided by chenpengyu for local medication reminders, daily check-ins and authorized family coordination. Use it for yourself on iPhone or iPad, or care for a family member with their permission. Features and family entitlements are described in the app.
These terms describe our service rules. App licensing for App Store distribution is addressed by the Apple Standard End User License Agreement (EULA). See our Privacy notice for information handling.
2. Limits of reminders and SOS
- KinHello is not a medical device or a diagnosis or treatment service. It does not advise taking a missed dose, increasing a dose or changing prescribed treatment. Follow your healthcare professional’s advice.
- Check-ins, medication logs and family contact outcomes record user actions. They do not prove that medicine was taken or that a person is safe. Pending synchronization, no record and a confirmed record are distinct states.
- Local notifications and push messages depend on device settings, connectivity, operating-system limits and service availability. Acceptance by a delivery service does not mean a family member has seen or acted on a message.
- SOS asks family members to make contact. It does not dispatch emergency services, police or a staffed rescue center, and cannot guarantee a timely response. In immediate danger, contact local emergency services and a trusted person directly.
3. Accounts and family responsibilities
Use your own identity and protect your device, session and invitations. Respect each person’s choices. Do not impersonate others, bypass access controls or collect health or location information without authorization.
The person being supported chooses what to share. A family member may request a pause, but it takes effect only after that person confirms it. Family administration, membership and payment do not replace health-sharing permissions. Check the primary device and notification settings to help avoid duplicate reminders.
4. Subscriptions and Apple billing
If your version offers a family subscription, its price, billing period, trial eligibility and renewal terms are those Apple displays for your confirmation before purchase. Website illustrations do not set those terms. Subscriptions generally renew automatically; use Apple’s controls to cancel.
On iPhone or iPad, open Settings, your name, then Subscriptions to manage your subscription. Apple displays when cancellation takes effect. Deleting the app or account or leaving a family does not automatically cancel a subscription.
Apple handles refund requests under its process; we do not guarantee a refund outcome. Purchasing an entitlement does not grant access to another person’s health information.
Apple: Cancel a subscription · Apple: Request a refund
5. Ending use, changes and rights
You may stop using the service, withdraw sharing, leave a family, export data or delete your account. Follow the app’s confirmation steps for management actions that affect others. Failures, maintenance, security events or service changes can interrupt availability. Keep important records and contact family directly when needed.
We will reasonably address faults and support requests and update these terms when important service rules change. Nothing here excludes your non-excludable consumer rights or our mandatory obligations under applicable law.
6. Contact
Operator: chenpengyu. For service or terms questions, email bingoods@163.com. This mailbox is not an emergency channel and does not offer a round-the-clock response commitment.